Return policy

If the product doesn't fit you, no problem. You have 14 days from the receipt of your order to change your mind and return the items to us.

The return costs are at your expense, unless the return is due to an error on our part.

How to proceed? Find your order and click on "make a return." Then, verify your details and select the reason for your return. Select the return service you wish and fill in your banking information to pay for the return costs. You will then receive a label to affix to your package and a return form to include in the package. You just need to go to the nearest drop-off point to deposit your order.

Your right of withdrawal from the contract will only apply to products that are returned in the same condition as when you received them. No refund will be granted if the product has been used after being opened, if the label has been detached, if it is not in the same condition as at the time of delivery, or if it has been damaged. Therefore, please take good care of the product(s) in your possession and return them using or including their original packaging, instructions, and any other accompanying documents, if applicable.

The refund will be processed within a maximum of 10 working days upon receipt of the package, to the originally debited account. A confirmation email of the refund will be sent to you.

If you have any doubts, feel free to contact us at hello@ikon-o.com.