Refund policy

If the product doesn't fit you, no problem. You have 14 days from the receipt of your order to change your mind and return the items to us.

The return costs are at your expense, unless the return is due to an error on our part.

How to proceed?

Any customer established in Belgium is entitled to notify us, without reason, that he or she waives the purchase made via our Website, within 14 calendar days from the day of receipt of his order, or the receipt by a third party other than the carrier designated by him.

This provision applies to any customer enjoying identical protection in his country of residence.

Professional clients are not entitled to the right of withdrawal.

The decision of withdrawal by the customer can be made by e-mail to hello@ikon-o.com or by registered letter to Avenue Brugmann, 30-1060 Brussels, or by any other means, either using the model withdrawal form provided for this purpose, or by an unambiguous statement clearly setting out the decision to withdraw. It is up to you to keep proof of the exercise of your right of withdrawal.

Your right of withdrawal is subject to the return, as soon as possible, of the entire delivery, in any case, within 14 working days of sending the e-mail or registered letter notifying the waiver.

The products must be returned in their original packaging and in perfect condition. These must not have been worn and must always bear their original label. Some Products are sealed for hygiene reasons, returns to such products will be refunded only if the original seal is intact.

We will refund the price of the product within 14 days after exercising the right of withdrawal, subject to our right to post this refund until receipt of the package or receipt of proof of return. In this regard, it is up to you to keep proof of the reshipment by mail or by any other means of your choice. The refund will be made using the same payment method you used, unless you have given your consent to another payment method and provided that the refund does not incur any costs.

After this period of 14 days, the products delivered will no longer be taken back or refunded. We also reserve the right to refuse to refund returned products if they are depreciated as a result of handling other than those necessary to establish the nature, characteristics and proper functioning of the products (for example, if the products are incomplete, damaged or have traces of use).

The customer who makes use of this right of withdrawal will fully bear all return costs and any other costs arising from the return of the products. The recovery is done at your own risk if you do not call on the carrier we have recommended.