Terms of service

1. Introduction

These General Terms and conditions (as well as the documents to which they refer), hereinafter the “General Terms and Conditions”, govern the use of WWW.IKON-O.COM website as well as the contract between the user of the website (i.e. you) and the seller identified bellow (i.e. us).

Your general or special terms and conditions are never applicable, unless we expressly agreed in writing otherwise.

By using our website or placing an order through it, you agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions in their entirety , you may neither access the Website nor use our services and purchase our Products, hereinafter the Product(s). We then ask you not to place orders.

These Terms and Conditions may be amended at any time. It is therefore necessary to read it before placing your order, the conditions in force while visiting our website or concluding the contract being automatically applicable.

2. Identification of the seller

The merchant website www.ikon-o.com, hereinafter the ‘Website’, is an e-commerce site. It is published by S.R.L. IKN, a company governed by Belgian law with its registered office at Avenue Brugmann, 30 to 1060 Brussels, registered at the BBB under number 0802817431, hereinafter ‘the Company’.

It can be reached by e-mail at hello@ikono.com

3. Your data and visits to the site

Any information or personal data you provide will be processed in accordance with the conditions set out in the Privacy and Confidentiality Statement. By using the Website you agree to the processing of such information and data, and declare that all information you provide to us is correct and accurate.

4. Use of the website

By using and placing orders on the Website:

• You declare that you are at least the age of majority or have given your consent to allow one of your minor dependents to use this Website;
• You agree:
  • to use the Website only for legitimate requests and orders;
  • not to make speculative, false or fraudulent orders. If we have reasons to believe that such an order has been placed, we reserve the right to cancel it and to inform the competent authorities thereof;
  • to provide an e-mail address, postal address and/or any other information to contact you, accurately and precisely, and to acknowledge that we may use this information to contact you if necessary (see our Privacy and Confidentiality Statement).

In order to purchase products and place an order, you have to add the products to your electronic shopping cart. You will then be asked to fill in the details of your customer account and to choose the methods of payment, delivery and billing. Next you will be given the opportunity to check these details. The essential characteristics and the price of the items are displayed for confirmation. The contract is concluded at the time you confirm your order. An e-mail confirming the order and summarising it will always be sent to you.

5. Essential characteristics of the products offered for sale

The essential characteristics of each product are described in the relevant pages of the Website’s electronic catalogue. The catalogues, sales brochures, tariffs, photographs and other documents on the Website are not contractual and cannot be held liable.

We reserve the right, but are not oblige to, to limit the sale of our products to any person and any geographic region or jurisdictions. We may exercise this right on a case-by-case basis. We also reserve the right to limit or cancel the quantities of any product ordered by distributors or resellers.

All product descriptions and product price are subject to change at any time without notice, at our sole discretion. We reserve the right to stop offering a product at any time.

The offer referred to in these General Terms and Conditions, as well as the delivery of the products, are available for the following countries: France, Benelux, Spain, Germany.

6. Detailed mention of the price of the property

The prices proposed at the end of the ordering process refer to the overall prices and include VAT. Delivery costs are not included and will be added to the total amount due.

Prices are expressed in Euro (EUR). Only payments in Euro (EUR) are accepted.

You agree that you have all necessary rights and permissions to use the payment method you choose.

We use all reasonable means to ensure the security and confidentiality of data transmitted online. Your card data will be encrypted to reduce any risk of unauthorised access. However, we cannot be held responsible for the consequences of any use (fraudulent or not) of your card made by a third party, in particular in case of interception of messages.

You consent to invoices being sent to you in electronic form.

7. Payment terms and conditions

HT = pre-tax prices ; TTC = prices inclusive of taxes.

Unless otherwise stated, the prices indicated on our Website include Belgian VAT.

Shipping to Belgium:

For individuals and companies: prices are inclusive of taxes (TTC), the Belgian VAT of 21 % being included.

Shipment to another member country of the European Union:

Individuals: prices are inclusive of taxes (TTC), the Belgian VAT of 21 % being included.

Companies: prices are HT (provided you provide us with a compliant intra-Community VAT number).

8. Shipping fees

Deliveries are provided to the following countries: France, Belgique, Luxembourg by Mondial Relay.

Delivery fees are at our expense from EUR 149 including VAT for individuals.

Below this threshold, the delivery costs are borne by the customer and depend on the weight of the order, the type of delivery chosen as well as the delivery address. You will find on the Website the different prices depending on the delivery method chosen when confirming the order.

Additional shipping, delivery, postage and other charges may be required.

In order to guarantee perfect condition and safety during transport, all products are carefully packaged and protected according to the standards in use.

Transport risks are borne by the customer.

9. Refusal of order

We reserve the right to remove, at any time, any products from our Website, and/or to replace or modify any content or information on it.

While we strive to always respond to orders you place, there may be exceptional circumstances in which we are forced to refuse to process or accept an order.

10. Online payment

The Website has opted exclusively for the card payment method via Shopify’s secure payment system.

The credit cards accepted by the Website are as follows: Visa, Mastercard, Amex, Google Pay, Apple Pay, Maestro, Union Pay, Bancontact, Shop Pay.

On the online payment page, you will be asked to enter the number of your credit card, its expiry date and the cryptogram number (three-digit number on the back of your credit card).

The Website cannot be held responsible for the consequences of any use (fraudulent or not) of the credit card that would be made by a third party in particular in case of interception of messages.

Payment control is performed by Shopify.

Once the payment is accepted and confirmed, it is verified and made online. The delivery of the products is made upon receipt of full payment of the sale price, as well as the delivery fees.

11. Delivery of the goods

Our partners make every effort to deliver your order as soon as possible, usually within 5 business days. The delivery takes place, in any case, no later than 30 working days from the day after the day on which you placed your order.

However, delays may occur for reasons related to unforeseen circumstances or to the chosen delivery area.

You must check the package and the product at the time of delivery. If, at the time of delivery, you notice any apparent damage, you must report it immediately on the transport slip, before affixing your signature for receipt. In any case, in the event of visible or hidden damage, you must notify it by registered mail or by e-mail to the following address:

S.R.L. IKN
Avenue Brugmann, 30
1060 Brussels
hello@ikon-o.com

The Website cannot be held responsible for any damage resulting from, or occurring during, the delivery. The risks are entirely at your expense. Any claim must then be addressed to the delivery department.

12. Period for withdrawal, conditions and return shipment

Any customer established in Belgium is entitled to notify us, without reason, that he or she waives the purchase made via our Website, within 14 calendar days from the day of receipt of his order, or the receipt by a third party other than the carrier designated by him.

This provision applies to any customer enjoying identical protection in his country of residence.

Professional clients are not entitled to the right of withdrawal.

The decision of withdrawal by the customer can be made by e-mail to hello@ikon-o.com or by registered letter to Avenue Brugmann, 30-1060 Brussels, or by any other means, either using the model withdrawal form provided for this purpose, or by an unambiguous statement clearly setting out the decision to withdraw. It is up to you to keep proof of the exercise of your right of withdrawal.

Your right of withdrawal is subject to the return, as soon as possible, of the entire delivery, in any case, within 14 working days of sending the e-mail or registered letter notifying the waiver.

The products must be returned in their original packaging and in perfect condition. These must not have been worn and must always bear their original label. Some Products are sealed for hygiene reasons, returns to such products will be refunded only if the original seal is intact.

We will refund the price of the product within 14 days after exercising the right of withdrawal, subject to our right to post this refund until receipt of the package or receipt of proof of return. In this regard, it is up to you to keep proof of the reshipment by mail or by any other means of your choice. The refund will be made using the same payment method you used, unless you have given your consent to another payment method and provided that the refund does not incur any costs.

After this period of 14 days, the products delivered will no longer be taken back or refunded. We also reserve the right to refuse to refund returned products if they are depreciated as a result of handling other than those necessary to establish the nature, characteristics and proper functioning of the products (for example, if the products are incomplete, damaged or have traces of use).

The customer who makes use of this right of withdrawal will fully bear all return costs and any other costs arising from the return of the products. The recovery is done at your own risk if you do not call on the carrier we have recommended.

13. Ownership and risks

Transfer of ownership of the product for your benefit will be carried out only after full payment of the price, and if applicable the delivery costs, regardless of the date of delivery of the product.

Transfer of the risks of loss and deterioration of the product will be carried out upon delivery and your receipt of the said Product, or upon receipt by any person you have designated other than the carrier. The date on the transport form shall be evidence of the date of delivery.

14. Guarantee

• 14.1 Each Product is carefully inspected prior to transport. You must carry out a similar inspection at the time of receipt. If you notice any apparent damage during delivery, please report it immediately in the shipping slip before signing it for receipt. In any event, in the event of visible or hidden damage, you must notify this precisely in accordance with Article 11 above. Such warranty only covers defects in conformity existing at the time of delivery of the products. Defects or damages due to the use of the products and/or your negligence are not covered.
• 14.2 We endeavour to describe and present the products with the utmost accuracy. However, it is impossible to accurately reproduce on screen the actual color of the products. In addition, color rendering depends on the hardware you use. We cannot therefore be held responsible for the reliability of colours. The documents associated with the products are given for information purposes only and are not contractual.
• We therefore do not accept any claim or warranty for reasons of dissatisfaction with the colors and/or descriptions of the Products.
• 14.3 We are not liable under any circumstances for any delay in the execution of an order or for any non-performance of an order if the delay or non-performance is due to a technical or other cause, beyond our control. In this case, we are entitled to delay – to the extent reasonable and necessary – transport and delivery, or simply cancel any order.
• 14.4 No claim can be made and no warranty is provided beyond the period specified in Article 12 of these Terms and Conditions.

The warranties referred to above are limiting and superseding any other warranties, whether express or implied.

15. Intellectual property

The Website and all its elements – including all data, content, graphics, shapes, images, photographs, audio and video clips, documentation and other material on, in or made available through the Website, as well as the selection, coordination, arrangement, organisation and improvement of the material on the Website – are our exclusive property and are protected by the intellectual and industrial property rights in force, including the trademark “Ikono”, copyright, the right of the producer of the databases, etc.

The use of the Website is reserved for strictly personal use. Any use, reproduction or public communication of trademarks, texts, photographs, databases or other material disseminated on the Website – in any form whatsoever – is strictly prohibited without our prior express and written permission.

Any hypertext link referring directly to the Website must be the subject of our express prior authorisation. In any case, any link will have to be removed at our request.

16. Evidence

Computerised records, stored in our computer systems under reasonable security conditions, will be considered as proof of communications, orders and payments between you and us.

The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.

17. Customer service

The applicable legal provisions govern our liability for defective products.

These Terms and Conditions are available on the Website. It is possible to print them using the délicates function reserved on your computer.

The application of the Vienna Convention on the International Sale of Goods is explicitly excluded.

Any claim that does not fall within the scope of these General Terms and Conditions, and/or issued outside the time limits set forth herein, may be addressed by e-mail or by mail to the above-mentioned addresses, without, however, being obliged to act upon them.

18. Illegality and invalidity

The possible illegality or invalidity of any article, paragraph or provision – in whole or in part – shall in no way affect the legality of the other articles, paragraphs or provisions of these General Terms and Conditions.

If any part of these Terms and Conditions is deemed invalid in its entirety, it will be replaced by a provision that is as close as possible to the invalid provision.

19. Changes to terms of use

We reserve the right, at any time and without notice, to update, modify or replace all or part of these Terms and Conditions. You are therefore responsible for periodically checking these Terms and Conditions to determine if they have been modified. You can check if they have been revised since your last visit by checking the date of the last update.

By continuing to make use of the Website after such changes, you agree to the changes made.

20. Alternative dispute resolution procedure

In accordance with the applicable regulations, we inform you of the existence of out-of-court dispute resolution procedures, and in particular of the procedure put in place by the European Commission for the resolution of consumer disputes:

https://ec.europa.eu/consumers/odr/main/?event=main.adr.show2&lng=FR

21. Applicable law and competent courts

Unless mandatory protective provisions may apply, these General Terms and Conditions are governed by Belgian law.

Any dispute relating to these General Terms and Conditions shall be the exclusive jurisdiction of the Courts of the Judicial District of Brussels.

22. Contacts

If you have any questions, comments or complaints about these Terms and Conditions, you can contact us at the following email address hello@ikon-o.com.

These General Terms and Conditions were last updated on 5.8.2023